Senior technical writer at Command Alkon, addressing a 10-year documentation backlog. Built a 300+ page help portal from scratch, recorded 20+ tutorial videos, and trained a Community of Practice of 8 writers.
Senior technical writer at ivanti, documenting 18 enterprise software modules across MDM, hardware, licensing, and IaaS. First writer to document in-house APIs and established video standards for a 14-person writing team.
Senior technical writer and content architect at KBR Wyle, governing documentation across U.S. Air Force avionics, cybersecurity, and cyber warfare contracts.
Technical writer at NAAMTA, cataloging 5,000+ regulations to win a plagiarism lawsuit, rebranding the organization for a 50% increase in accreditation applications, and achieving ISO 9001:2008 QMS certification.
Developer and technical writer for OpenDAoC, an open-source MMO server emulator built in C# on .NET. Contributed daily code in C#, wrote project documentation, and helped transition the project to open source.
Technical writer and marketing content lead at Parlant Technology, producing 3,000+ pages of copy, managing RFP responses that increased contract wins by 7%, and building documentation for K-12 mass notification software.
Wrote 6 award applications for W.W. Clyde's Accelerated Bridge Construction project in Mesquite, NV. Two won, including the first-ever Marvin M. Black Special Recognition Award.