Senior technical writer at Command Alkon, addressing a 10-year documentation backlog. Built a 300+ page help portal from scratch, recorded 20+ tutorial videos, and trained a Community of Practice of 8 writers.
Senior technical writer at ivanti, documenting 18 enterprise software modules across MDM, hardware, licensing, and IaaS. First writer to document in-house APIs and established video standards for a 14-person writing team.
Technical writer and marketing content lead at Parlant Technology, producing 3,000+ pages of copy, managing RFP responses that increased contract wins by 7%, and building documentation for K-12 mass notification software.